Frequently Asked Questions

Can I Buy from JTC Import Export Pty Ltd?
We do not sell to the general public. JTC Import Export Pty Ltd will only wholesale our products to registered businesses. Our merchandise is targeted towards and caters for Retail Stores, Schools, Charity Organisations and Wholesale Operations within the industry. An A.B.N. must be supplied to enable your business to order with our company. If you are unsure if you are eligible to purchase please feel free to contact us. We trust that we have your understanding on this matter.
What is JTC's minimum order?
Our minimum order should be $400.  As we do not sell to the general public our sales are strictly by the inner or outer carton. Please Note: Prices listed on our website are excluding GST unless stated otherwise. GST will be added onto the invoice.
How do I place an order?
You can order online, via email, by phone, by fax or by visiting our showroom.
You will need to register your full company details prior to commencing on-line ordering.
Emailsales@jtcimportexport.com.au

Telephone(03) 9532 5100
Facsimile(03) 9532 6102

Address98 - 126 South Park Drive
Dandenong South, Victoria, 3175, Australia
Showroom Trading Hours:
Monday8.00am - 5.30pm
Tuesday8.00am - 5.30pm
Wednesday8.00am - 5.30pm
Thursday8.00am - 5.30pm
Friday8.00am - 3.00pm
SaturdayBy Appointment
SundayBy Appointment
After HoursBy Appointment
Where is JTC Import Export located?
Our showroom is in Dandenong South, Victoria, Australia, approximately 35 - 45 Minutes from Melbourne Airport.
Address98 - 126 South Park Drive
Dandenong South, Victoria, 3175, Australia

 

Please feel free to call our friendly staff on (03) 9532 5100, if you cannot locate our warehouse or get lost on the way!
Damaged Stock and Cancellations
All claims must be made in writing within 14 days of date of invoice. Upon receipt of notification we will contact you in relation as to how to handle the claim. We may either replace or credit this item.
Once we have received an order from you and the order has been processed we cannot accept changes to this order.
Cancellations of order must be received in writing.